As the days turned into weeks, and the weeks turned into months, the pressure on the IT team had mounted. The team had been working in a state of crisis mode, constantly fire-fighting and putting out fires. But, despite their best efforts, the website continued to malfunction.
And Rachel, the outside expert, had become a trusted advisor to the company. She had helped AAGMal to fix its website, and she had taught the IT team a new way of working. The company would always be grateful to her for her help, and her guidance.
Rachel arrived at AAGMal's headquarters, took one look at the website, and shook her head. "This is a mess," she said, diplomatically. "But, don't worry, I think I can help you fix it."